Standard information form for package travel contracts

This is an English translation of the German standard information form (Formblatt zur Unterrichtung des Reisenden bei einer Pauschalreise, version of 2 November 2026). The wording follows the official English version of Annex I Part A of Directive (EU) 2015/2302. In the event of any discrepancy, the German version prevails.

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Reality Upgrade B.V. will be fully responsible for the proper performance of the package as a whole.

Reality Upgrade has applied for the insolvency protection for package travel required by law. This insolvency protection is expected to take effect from November 2026. Until then, the insolvency protection is not yet in place. The information on insolvency protection below must be read in conjunction with this notice. Contact during the trip: Reality Upgrade B.V., telephone +49 221 66959813, email info@reality-upgrade.com

Key rights under Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance, fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if the relevant costs decrease.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of extraordinary circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Reality Upgrade will provide the name and contact details of the insolvency protection provider as soon as the insolvency protection takes effect. Travellers may then contact this entity if services are denied because of the insolvency of Reality Upgrade B.V.

Directive (EU) 2015/2302 as transposed into Dutch law: Burgerlijk Wetboek Boek 7, Titel 7A, wetten.overheid.nl/BWBR0005290